What to do if I cannot connect to the game?

If you cannot connect to the game, or if you are having connection problems with Merge Mansion, please try these troubleshooting steps:

Basic steps:

1. Restart your device—sometimes this simple step can fix a bad connection
2. Switch between Wi-Fi and Mobile data:
   • Open your Settings app and tap Network and Internet or Connections (options may vary by device)
   • Turn Wi-Fi off and Mobile data on (or vice versa), and check if there is a difference

If that doesn't work:

1. Turn Airplane mode on and off:
   • Open your Settings app and tap Network & Internet or Connections (options may vary by device)
   • Turn Airplane mode on
   • Wait for 10 seconds
   • Turn Airplane mode off
   • Check if the connection problems have been solved
2. If you are connecting to Wi-Fi at home:
   • Unplug the router from the electrical outlet and make sure the lights on the router go out
   • Wait 30 seconds
   • Plug the router back in and wait 30 seconds for all the lights to come back on

If the issue persists after trying these steps, please contact us with more information about your issue. Troubleshooting may take some time as there are various reasons for connection issues, but we're here to help you along the way.